OurNewsOnline.com : Help Center Help Center Topics : About Us : Custom Countdown : Discount Codes : Gift Certificates : Join Contact List : Main Page : Memento CD : My Account : New Customers : Our Calendar : Our Contact List : Our Messages : Our Movies/Audio : Our News : Our Photos : Our Resources : OurBabyNews.com Message Board : Recall Warnings : Site Themes : Support / Troubleshooting : Visitors About Us  Where can I find out “This Day In History” information i.e. “What Happened On My Baby’s Birthday"?  About Us  Why does the About Us section show when my site is password protected?  How do I choose a font?  How do I choose a font size?  How do I bold a word?  How do I un-indent a paragraph?  When I hit enter in the text box it skips a line. How can I make it not skip a line?  How do I italic a word?  How do I underline a word?  How do I right justify a paragraph?  How do I center a paragraph?  How do I left justify a paragraph?  How do I number my sentences?  How do I bullet points my sentences?  How do I indent a paragraph?  How do I undo?  How do I redo?  How do I change the color of the font?  How do I change the color of my text background?  How do I post a line to separate paragraphs?  How can I put a picture in with the body of my message?  What are some examples of what people have put on their “About Us” Page?  What are the birth stones by month?:  How can I post my ticker in with my “About Us” section? Custom Countdown  Add a Custom Countdown  Edit a Custom Countdown  Remove Custom Countdown  About Custom Countdown Discount Codes  About Discount Codes  Redeem a Discount Code Gift Certificates  About Gift Certificates  Redeem a Gift Certificate  Order a Gift Certificate Join Contact List  About Join Contact List  How do I add my email address?  Why does it ask for my cell phone number?  My cellular company isn’t listed as a provider; can I still add my number?  How can I removed myself from a Contact List I joined?  How do I add my cell phone number?  I haven’t received my text message verification to my cell phone what should I do? Main Page  Choosing Site Name for Main Page  Site Password Protection  How long does a Message posting stay on my Main Page?  How long does an Our News posting stay on my Main Page?  Choosing Site Title for Main Page  Website Visitor Counter  Choosing a Picture to show on the Main Page Memento CD  What is the Memento CD Copying Service?  What is included on the CD?  Will my images be included too or is it only the text?  How often can I purchase a Memento CD copy of my site?  Do you have to have the internet for the Memento CD to work?  How do I order a Memento CD copy of my website?  Can my friends and family order Memento CD copies of my website?  What if I don’t live in the US or Canada, can I get a Memento CD copy of my website?  Can I give the Memento CD as a gift to someone who doesn’t have the internet? My Account  Account Administration  Changing Your Email Address  Email Verification Process  I entered my email address but I haven’t received my Verification Email? What should I do?  Forgot Your Administration Password  I requested my password but I haven’t received it in my email, what should I do?  Changing Your Administration or Site Password  Password Protecting Your Site  Renewals/Upgrades/Additional Space  Opt-In/Opt-Out of Mailings  Using a website for Multiple Kids  How can I change my site URL?  Deactivate Your Site New Customers  Creating an Account  Accessing Your Account  FAQS (frequently asked questions) & Help  How do I notify my friends and family?  Is the Order Page secure?  Why do I need a baby website when I can e-mail my photos?  Is it difficult to set up a web site?  Can I use my own domain name?  How do I redeem a Gift Certificate or Discount Code  How many pictures does my website hold?  Why should I add you to my address book?  On the order page, what does “site title” mean?  How long is a FREE site FREE?  Using a website for Multiple Kids Our Calendar  How many months show for upcoming events?  About Calendar  How do I view the details of an event  The popup message won’t show. What should I do?  Delete a Calendar Event  Add Calendar Event  How do I make an event show annually (i.e. birthdays, anniversaries, etc)?  View Calendar  View Future Calendar Events  View Previous Calendar Events  What shows for upcoming events? Our Contact List  About Contact List  View Your Contact List  Add to your Contact List  Delete email addresses from your Contact List  How do visitors add their email address to my Contact List?  Notification of added email addresses to Contact List  Send Email  Send Email  Some of my friends and family didn’t receive my email? What should I do?  Send Text Message  How do visitors add their cell phone number to my text message list?  If someone has joined my contact list with only their email address and now wants to add their cell phone number, how can do this?  I want to send a text message from my site announcing the birth of my baby, how do I do this?  Should I add my friends and family to my contact list or should they enter themselves?  Adding an email address to your contact list  My family or friend’s cell phone provider isn’t listed, can they still receive text messages? Our Messages  How do I post a Message?  How do I delete a Message?  How long will a Message stay on my Main Page? Our Movies/Audio  Delete/Remove Movies/Audio  Adding Movies/Audio Caption  I’m trying to view a video on a website and am being asked to download some software, why is it asking me to download software?  Movies/Audio File Formats  Add Movies/Audio  Problems Uploading Movies/Audio  Optimizing Your Movies/Audio  Why did my site let me upload a video to put me over my space available?  My 7 MB video is taking forever to upload, why is this? Our News  How do I choose a font?  How long does a Our News posting stay on my Main Page?  How do I choose a font size?  What shows as Our News on Main Page?  Add Our News  Edit Our News  Delete Our News  View Our News  How do I choose the date?  How do I edit the date?  How do I bold a word?  How do I italic a word?  How do I underline a word?  How do I right justify a paragraph?  How do I center a paragraph?  How do I left justify a paragraph?  How do I number my sentences?  How do I bullet point my sentences?  How do I indent a paragraph?  How do I un-indent a paragraph?  How do I undo?  How do I redo?  How do I change the color of the font?  About Our News  How do I change the color of my text background?  How do I post a line to separate paragraphs?  When I hit enter in the text box it skips a line. How can I make it not skip a line?  How can I put a picture in with the body of my message?  How can I post my ticker in with my News? Our Photos  Picture File Formats  Add Pictures  Adding Picture Captions  Optimizing Your Pictures  Putting Pictures in Folders  What pictures go in the Most Recent Picture Folder?  Choosing Picture for Main Page  Add/Delete Picture Folders  Why did my site let me upload a picture/video to put me over my space available?  How can I save a picture from my website to my computer?  I uploaded a picture to the website and it looks grainy/ digitized… what should I do?  How can I make a picture on my website my background on my computer?  Delete/Remove Pictures  Problems Uploading Pictures Our Resources  About Resources  Add Link to Resources  Delete Link from Resources  Using Resources to connect multiple websites  Show the default Resource Links  Remove default Resource Links  Linking to your Baby Registry or Wish Lists OurBabyNews.com Message Board  How do I update my profile?  How do I post a new topic?  How do I post a message response to a topic?  What are the Message Forums?  How do I access the Message Forums?  How do I create a profile? Recall Warnings  About Recall Warnings  View Recall Warning  View Recall Details  View Recent Recalls Site Themes  Choosing pre-designed themes  Creating your own theme  When I upload a clipart/picture to customize my site theme it appears stretched or digitized, why is this? How can I prevent this?  Choosing a Font for your site  I’ve customized my theme, but I only want to change the colors, how do I do this?  I want to use the one of your clip art, but would like to change the colors of the them, how do I do this? Support / Troubleshooting  Error Messages  My screen keeps flashing when I move my cursor? What is causing this? And how do I make it stop flashing?  My bookmarked/favorite page isn’t working, what should I do?  The wording on my website has gotten larger and the boxes aren’t lining up. What should I do?  Why is there a box when I password protect my website?  Getting Help  I’ve sent an email to the help desk and have received no response. What should I do?  Site Tips Visitors  What is the email address that emails/text messages will come from? Should I add this to my email contacts?  I joined a contact list and now want to be removed, what should I do?  The site I want to visit is password protected, how do I get the password?  I have questions about how to navigate the site, who do I contact?  My cell phone provider isn’t listed as an option. Can I still receive text messages?  How do I add myself to the contact list?  Emails from my family/friend’s website keep going to my junk/spam filter, what should I do?  I didn’t receive the validation code to my cell phone when joining the contact list, what should I do? About Us Where can I find out “This Day In History” information i.e. “What Happened On My Baby’s Birthday"? To find “This Day In History” information to add to your “About Us” page, go to the History Channel’s website http://www.historychannel.com/tdih/tdih.jsp. Back to Top   About Us The “About Us” feature allows you to tell a story about your family or just leave your contact information for visitors to your site. The “About Us” section will show when your site is password protected. Back to Top   Why does the About Us section show when my site is password protected? The “About Us” section shows when your site is Password Protected to allow you to leave contact information for visitors to your site whom may have forgotten your password. For example, if someone forgets the password to your site and they email our Support Team (support@Ournewsonline.com), we are not able to provide this information to them and advise them to contact the site owner. Back to Top   How do I choose a font? To choose a font for your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text where you want the font change, or put your cursor to where you want the font changed. Then, click on the down arrow where it says “FONT” and scroll to the font you would like and click on it. Back to Top   How do I choose a font size? To choose a font size for your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text where you want the font size change, or put your cursor to where you want the font size changed. Then, click on the down arrow where it says “FONT” and scroll to the font size you would like and click on it. Back to Top   How do I bold a word? To bold your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text where you want to bold, or put your cursor to where you want the bold text to start. Then, click on the box with a B on it (first box). Back to Top   How do I un-indent a paragraph? To un-indent your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text that you want un-indented, or put your cursor to where you want the un-indenting to start. Then click on the box with and arrow pointing left (tenth box). Back to Top   When I hit enter in the text box it skips a line. How can I make it not skip a line? To keep a line from being skipped, hit the SHIFT key & the ENTER key at the same time. Back to Top   How do I italic a word? To italic your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text where you want to italic, or put your cursor to where you want the italic text to start. Then, click on the box with an "I" on it (second box). Back to Top   How do I underline a word? To underline your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text where you want to underline, or put your cursor to where you want the underline text to start. Then, click on the box with a U on it (third box). Back to Top   How do I right justify a paragraph? To right justify your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text where you want to right justify, or put your cursor to where you want the right justification to start. Then, click on the box with the lines right justified on it (fourth box). Back to Top   How do I center a paragraph? To center justify your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the texts where you want to center justify, or put your cursor to where you want the center justification to start. Then, click on the box with the lines center justified on it (fifth box). Back to Top   How do I left justify a paragraph? To left justify your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text where you want to left justify, or put your cursor to where you want the left justification to start. Then, click on the box with the lines left justified on it (sixth box). Back to Top   How do I number my sentences? To number your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text that you want numbered, or put your cursor to where you want the numbering to start. Then, click on the box with numbers on it (seventh box). Back to Top   How do I bullet points my sentences? To bullet your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text that you want bulleted, or put your cursor to where you want the bulleting to start. Then click on the box with bullets on it (eighth box). Back to Top   How do I indent a paragraph? To indent your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text that you want indented, or put your cursor to where you want the indenting to start. Then click on the box with and arrow pointing right (ninth box). Back to Top   How do I undo? If you have would like to undo a deletion, typing, or edit while writing your About Us Page, click on the box with the circular arrow pointing left (eleventh box). Back to Top   How do I redo? If you have would like to redo a deletion, typing or edit in while writing your About Us Page, click on the box with the circular arrow pointing right (twelfth box). Back to Top   How do I change the color of the font? To change the font color of your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text that you want a different font color, or put your cursor to where you want the new color to start. Then click on the box with the Red Letter “A” (thirteenth box), choose the color you want by clicking on its box. Back to Top   How do I change the color of my text background? To change the background color of your About Us page, log onto your site “Administration” and choose “Update About Us Page”. Highlight the text where you want a background color, or put your cursor to where you want the new background color to start. Then click on the box with the pen and yellow line (fourteenth box), choose the color you want by clicking on its box. Back to Top   How do I post a line to separate paragraphs? To post a solid line to separate your About Us page paragraphs, log onto your site “Administration” and choose “Update About Us Page”. At the end of your paragraph, click on the box with a line in the middle of it (fifteenth box). Back to Top   How can I put a picture in with the body of my message? First you must upload the picture to your “Our Photos”. Once uploaded, click on your “Our Photos”, locate the photo you want to insert in About Us page, right click on it and select “copy”. Then, log onto your site “Administration”, and type About Us page as usual. Place your cursor where you want the photo to be, right click and select “paste”. When you’re done typing your message, click “Post News”. Back to Top   What are some examples of what people have put on their “About Us” Page? The “About Us” page is often used to tell the parents story (how they met, when they found out they were pregnant), along with the birth story. Some people add pictures of their family and tell fun facts about each member of the family such as birthday, birth weight, birth stone, birth flower, astrological sign, Chinese New Year, etc. Others just use it to state “If you can’t remember the password to our site, please email us at XXXXXX@email.com”, so their friends & family can contact them. Back to Top   What are the birth stones by month?: To help you add fun facts about your family to your “About Us” page, here are the birth stones by Month: January - Stone: Garnet Symbolizes: Consistency February - Stone: Amethyst Symbolizes: Sincerity March - Stone: Aquamarine, Bloodstone Symbolizes: Courage April - Stone: Diamond Symbolizes: Innocence May - Stone: Emerald Symbolizes: Love, Success June - Stone: Pearl, Alexandrite, Moonstone Symbolizes: Health, Longevity July - Stone: Ruby Symbolizes: Contentment August - Stone: Peridot, Sardonyx Symbolizes: Married Happiness September - Stone: Sapphire Symbolizes: Clear Thinking October - Stone: Opal, Tourmaline Symbolizes: Hope November - Stone: Topaz Symbolizes: Fidelity December - Stone: Turquoise, Zircon Symbolizes: Prosperity Back to Top   How can I post my ticker in with my “About Us” section? Once you have a created a ticker (many of our customers use Lilypie.com and TickerCentral.com), right click on the image of your ticker and select “copy”. Then, log onto your site “Administration”, and type your “Update About Us” page as usual. Place your cursor where you want the ticker to be, right click and select “paste”. When you’re done typing your message, click “Save About Us”. Back to Top   Custom Countdown Add a Custom Countdown To add a countdown, log onto your site “Administration” and choose “Update Your Countdown”. Choose the date and add your message. Your message will appear after the following wording “XXX days until”. When complete click on “Update Counter”. Back to Top   Edit a Custom Countdown To edit a countdown, log onto your site “Administration” and choose “Update Your Countdown”. Change the date and your message. When complete click on “Update Counter”. Your message will appear after the following wording “XXX days until”. Back to Top   Remove Custom Countdown To remove a countdown, log onto your site “Administration” and choose “Update Your Countdown”. Select a date prior to today’s date and clear the message field. When complete click on “Update Counter”. Your countdown will no longer show. Back to Top   About Custom Countdown Our websites offer the ability to create your very own custom countdown. You can countdown to birthdays, vacations, visits, baby due dates, reunions, weddings, meetings or whatever you want! Back to Top   Discount Codes About Discount Codes Discount Codes are given out during promotional events and are usually for a percent off a chosen package. Back to Top   Redeem a Discount Code To redeem your Discount Code click the “order now” tab on our home page. Follow the order page prompts and enter your discount code in the “Discount Code or Gift Certificate” box. This box is case sensitive so be sure to copy your code directly as it was given to you. Back to Top   Gift Certificates About Gift Certificates Gift certificates are a way to buy a website for someone else. Gift certificates can be purchased for Basic, Silver and Gold Packages. Back to Top   Redeem a Gift Certificate To redeem your Gift Certificate click the “order now” tab on our home page. Follow the order page prompts and enter your gift certificate code in the “Discount Code or Gift Certificate” box. This box is case sensitive so be sure to copy your code directly as it was given to you. Back to Top   Order a Gift Certificate To order a gift certificate, click the “order now” tab our home page, then “gift certificate order page”. Choose the gift certificate package you would like to purchase. Then choose whether you would like a gift certificate mailed to you (sender) via US Post Office or if you would like it emailed directly to the recipient. Enter the recipient's name and email; enter your name and email (sender) and a brief message. Fill in the billing information, click “review purchase”. Verify your order and click "continue". You will receive a confirmation email after your order has been submitted. Back to Top   Join Contact List About Join Contact List The “Join Contact List” allows visitors to your site to add their email address and cell phone number to contact list. Once a visitor adds themselves to a list, the owner of the site is sent a notification. Back to Top   How do I add my email address? To add your email address to a site’s Contact List. Click on “Join Contact List” (left hand side). Fill out your information and click “REGISTER”. Required fields are First Name, Last Name & email. If entering your cell phone number you must check the “I understand that that my service provider may charge additional fees to receive text messages.” and wait for a validation code to be sent to your cell phone to complete the registration process. Back to Top   Why does it ask for my cell phone number? If you enter your cell phone number, the owner of the website you are visiting will be able to send text messages to your cell phone from their website. Back to Top   My cellular company isn’t listed as a provider; can I still add my number? Unfortunately, no. But please email support@ournewsonline.com and we will research adding your provider. Back to Top   How can I removed myself from a Contact List I joined? Please email the site owner to remove you from their contact list. If they will not remove you, please email support@ournewsonline.com. Back to Top   How do I add my cell phone number? To add your cell phone number to a site’s Contact List. Click on “Join Contact List” (left hand side). Fill out your information and click “REGISTER”. Required fields are First Name, Last Name & email. If entering your cell phone number you must check the “I understand that that my service provider may charge additional fees to receive text messages.” and wait for a validation code to be sent to your cell phone to complete the registration process. Back to Top   I haven’t received my text message verification to my cell phone what should I do? If you have waited 10 minutes and have not received your text message verification, please contact the site owner to verify you have entered all your information correctly. If your information is incorrect, please have them delete you and register yourself again. If your information is correct, please email support@ournewsonline.com so we can review and manually validate your cell phone number. Back to Top   Main Page Choosing Site Name for Main Page To choose your Site Name, log onto your site “Administration” and choose “Basic Website Options”. Type your Site Name in the box next to “Site Title”. Click on the “Save Settings” button to save your changes. There are many options to choose for your site name, you can use your baby’s name (i.e. Kayla Jones), children’s names (i.e. Kayla & Matt) or a family name (i.e. Jones Family). Back to Top   Site Password Protection Log onto your site “Administration” and choose “Basic Website Options”. To password protect your site, click “On” by "Website Password Protection for Visitors" and click “Save Settings”. To turn off your site protection, click “Off” by “Website Password Protection for Visitors” and click “Save Settings”. Choose a password by typing it in the box accross from "Website Password Protection for Visitors" by the word "Password" and click "Save Settings" when done. Passwords are case sensitive. Back to Top   How long does a Message posting stay on my Main Page? Message posting stay on the Main Page for two weeks or until another message is posted. Back to Top   How long does an Our News posting stay on my Main Page? Our News postings stay on the Main Page for two weeks or until more News is posted. Back to Top   Choosing Site Title for Main Page To choose your Site Name, log onto your site “Administration” and choose “Basic Website Options”. Type your Site Name in the box next to “Site Title”. Click on the “Save Settings” button to save your changes. There are many options to choose for your site title, you can use your baby’s name (i.e. Kayla Jones), children’s names (i.e. Kayla & Matt) or a family name (i.e. Jones Family). Back to Top   Website Visitor Counter To utilize the website visitor counter, log onto your site “Administration” and choose “Basic Website Options”. Next to “Website Visitor Counter,” click “on” to enable, “off” to disable and “reset counter” to start the counter over. Click on the “Save Settings” button to save your changes. Back to Top   Choosing a Picture to show on the Main Page To choose a picture for the main page, log onto your site “Administration” and choose “Manage Pictures”. Scroll to the picture you would like to have on the main page (you may have to click on “older pictures” depending on when the picture was uploaded). When you get to the picture you would like shown on the main page, click on “Show on Main Page”. Back to Top   Memento CD What is the Memento CD Copying Service? Our Memento CD Copying Service means that you may order a copy of your website for a keepsake, gift, or just to have any time you want it. Attach a Memento Copy CD to your Photo Album, Scrapbook, Baby Book, Newsletter, or give as a gift to friends & family who do not have the internet! Back to Top   What is included on the CD? It is your very own personal copy of your website. It is a snapshot of your website. Memento Copies contain all your message board postings, current news, photos, videos, everything on your site! Back to Top   Will my images be included too or is it only the text? Yes! Your images, videos, news, text, everything will be included in your CD copy. The memento CD is a snapshot of your website. Back to Top   How often can I purchase a Memento CD copy of my site? You may purchase a Memento CD as often as you would like as many times as you want by accessing your Administration Page. Back to Top   Do you have to have the internet for the Memento CD to work? No! Memento CD copies do not require the internet to be viewed. Back to Top   How do I order a Memento CD copy of my website? Log onto your site ADMINISTRATION, scroll to the bottom of the page and click on the “Click here to order a MEMENTO CD COPY of your website!” link (right above the recall warnings). Back to Top   Can my friends and family order Memento CD copies of my website? In order to protect the privacy of our customers, only the owner of the site is able to order Memento CD copies of their websites through their Administration Page. If you are a friend or family and would like a Memento CD copy, please contact the owner of the site. Back to Top   What if I don’t live in the US or Canada, can I get a Memento CD copy of my website? If you would like to order a Memento CD and don’t live in the US or Canada, please email support@ournewsonline.com for alternative payment methods. There will be an additional cost for shipping. Back to Top   Can I give the Memento CD as a gift to someone who doesn’t have the internet? Yes! Memento CD copies do not require the internet to be viewed and they make perfect gifts for those family & friends without the internet! Back to Top   My Account Account Administration To access your site Administration, type in your web address and click on “Administration” on the middle left of your screen. Administration allows you to update your baby's information, change themes, set password protection, add, edit or remove files and send emails. To make modifications to your website, you must log onto your site’s “Administration” (middle left of screen on main page). When you signup for a website, you will be emailed a password to log onto “Administration”. From “Administration” you can: Upgrade your site/ purchase additional space Site Options: Change your site themes, update your personal information, make your site password protected, turn on the site “counter” and change your passwords Change Resource Links (not available on FREE sites): Allows you to Add, Modify and Delete links under this category. Upload pictures Manage picture folders: Delete and add picture folders Upload movies/audio Manage movies/audio: Delete movies/audio Show mailing list: View and delete email address on mailing list Send email: Allows you to send an email to everyone on your mailing list Add Current News: Allows you to add information to the “Current News” section Edit Current News: Allows you to make changes to and delete posted “Current News” Edit message board messages: Allows you to delete unwanted messages Send an email the support box if you are having issues (support@ournewsonline.com). Remember to include your site URL (i.e. ournewsonline.com/YOURNAME) to better help us assist you. Optimize your images: we offer FREE image optimizing software. Optimizing your images conserves your sites space, makes your photos upload faster & allows for those accessing your site to view your photos quicker (especially nice for those with dial-up connections). When you click on this link under “Administration” you will be redirected to a page to download the software and given directions. Back to Top   Changing Your Email Address Log onto your site “Administration” and choose “Basic Website Options”. Click on the link “Change” to send an email to Customer Support (support@ournewsonline.com). Remember to include your site URL, your old email address and what you want your new email address is. Remember, we respect your privacy and will not sell your e-mail address. Back to Top   Email Verification Process In order to provide our customers with the best service, we require a valid email address on file. On the seventh day of service, when you log onto Administration, you will be prompted to verify your email address. This validation only occurs once. Your email address is kept 100% secure and will only be used by us to contact you with important information regarding your website. Having a valid email address will also allow you to retrieve your account information in the event you should ever lose it. We do not sell or release email addresses under any circumstance Fill in the box with your active email account and press the VALIDATE button. You will quickly receive an email to that address with a link in it. Click on the link and follow the directions to validate your email. Once validated you will be able to access your Administration page as usual. Back to Top   I entered my email address but I haven’t received my Verification Email? What should I do? Some junk email filters will filter out the auto generated Validation Confirmation Email. Check your junk email box to see if you received an email from us. If you do not see the email, please email support@ournewsonline.com and we will manually validate your email address for you. Back to Top   Forgot Your Administration Password Go to our "Support" page. Enter your email address, click on “submit request” and your password will be sent to you. If you have any problems, please email Customer Support (support@ournewsonline.com) for assistance. Back to Top   I requested my password but I haven’t received it in my email, what should I do? Some SPAM/junk email filters will filter out the auto-generated password email. Check your junk email box to see if you received an email from messages@ournewsonline.com. If you do not see the email, please email support@ournewsonline.com and we will manually email you your password. Back to Top   Changing Your Administration or Site Password Log onto your site “Administration” and choose “Basic Website Options”. To change your site Administration password, click on the box by “Admin Page Password”, type in the password you would like to change it to and click “Save Settings”. To change your site password, click on the box by “Site Password Protection”, and type in the password you would to change it to and click “Save Settings”. Remember, passwords are case sensitive. Back to Top   Password Protecting Your Site Log onto your site “Administration” and choose “Basic Website Options”. To password protect your site, click “On” by "Website Password Protection for Visitors" and click “Save Settings”. To turn off your site protection, click “Off” by “Website Password Protection for Visitors” and click “Save Settings”. Choose a password by typing it in the box accross from "Website Password Protection for Visitors" by the word "Password" and click "Save Settings" when done. Passwords are case sensitive. Back to Top   Renewals/Upgrades/Additional Space To renew your site, wait for your renewal date and you will be prompted to renew your site when logging into your site’s Administration. To upgrade your site or purchase additional space, log onto your site’s Administration and click on “upgrade your website”. Back to Top   Opt-In/Opt-Out of Mailings Log onto your Administration, scroll down to the bottom and you'll notice a section that says "opt out" or "opt in" depending on your current status. Back to Top   Using a website for Multiple Kids We are perfect for multiple kids. You have the ability to choose your site name (i.e. Jones Family or Emily & Ryan Jones, etc) and the ability to add multiple folders. Many of our customers make folders labeled with each child’s name or make folders by month. Some customers have multiple sites, to link their sites together; they have added the web address of each site to the Resource section. If you have multiple children, this is a great way to have a site for each child but connect the sites together for visitors. To add a link to Resources, log onto your site “Administration” and choose “Change Resource Links”. Fill out the website address, name and comment then click “add link”. Back to Top   How can I change my site URL? To change your site URL: 1. Email support@ournewsonline.com the URL you would like, 2. We will then check and see if it is still available, 3. If available, we'll do the switch (takes about 48 hours), if requested URL is unavailable we'll email you back with some alternatives. Back to Top   Deactivate Your Site FREE sites with no activity for six months will be automatically deactivated. Basic, Silver and Gold sites with no activity for six months after the renewal date will be automatically deactivated. Should you want your site deactivated before this time, please email Customer Support (support@ournewsonline.com). Back to Top   New Customers Creating an Account Click the “Order Now” tab on the Home Page and follow the instructions. You will need your email address, mailing address and credit card information. We only accept Visa or MasterCard. Back to Top   Accessing Your Account Once you complete the order page and pick your site address, you will instantly be sent an “Administration” password. Once this is received, go to your site address, click on “Administration” and begin enjoying your site! Back to Top   FAQS (frequently asked questions) & Help The FAQS (frequently asked questions) and Help Center are provided to answer most of your questions. To access FAQS please visit our "support" page. If you have a question that is not covered here or in the FAQ section, please email us at support@ournewsonline.com and we will reply to you within one business day. Back to Top   How do I notify my friends and family? · Once you have set-up your OurNewsOnline website, you can send an email to friends and family. Your site will have an Address book/ Email notifications feature allowing you to have a site mailing list that gives you the ability to easily send a single email to all of the people on your list at once. Also, the ability for visitors to add their email address to your mailing list. Instant notification sent to you whenever an email address is added. Back to Top   Is the Order Page secure? Any time you're asked to give personal information on a webpage, the web address should begin with "https:". The "s" stands for "secure" and is your key to knowing your information is protected. You will also see a lock appear in the bottom corner of your browser. Order Pages are secure and the address in your browser will begin with "https" and a lock will show. Back to Top   Why do I need a baby website when I can e-mail my photos? There are many benefits of presenting your baby's photos in an online album. We provide the website designs and management tools that make creating and presenting individual photo albums fun and easy. You are able to add captions to personally describe each photo and sort your photos into albums. In addition you get many other great benefits from creating an entire website, such as chronicling events (much like a traditional baby book), the ability to upload Movies/Audio, message boards and much more. To see our software in action, please go to our “Take A Tour Page”. At any time you may order a Memento CD copy of your website. Back to Top   Is it difficult to set up a web site? Our administrative tools are simple and easy to use allowing you to: create your web site, update it and share with others. You don't need to know anything about web design or programming to have an adorable website. Within minutes you can have your own personalized baby website to share with your family and friends. Back to Top   Can I use my own domain name? You will need to register your own domain name and then email our Customer Support (support@ournewsonline.com) with the details. From there we will setup your website to work with your domain name i.e. http://www.yourdomainname.com . Back to Top   How do I redeem a Gift Certificate or Discount Code To redeem your Gift Certificate or Discount Code click the “order now” tab on our home page. Follow the order page prompts and enter your gift certificate code in the “Discount Code or Gift Certificate” box. This box is case sensitive so be sure to copy your code directly as it was given to you. Back to Top   How many pictures does my website hold? The number of pictures you can upload is dependent on your file size. If you optimize your photos, your photo file will be about 50 KB that would mean for each 1 MB of space you could have about 20 photos. A Basic Package is 10 MB or about 200 photos, a Silver Package is 20 MB or about 400 photos and a Gold Package is 30 MB or about 600 photos. If you add videos to your site the number of photos you can add would be decreased, as the videos would take up some of your space. Back to Top   Why should I add you to my address book? If you choose to use a spam blocking e-mail service, please remember to include our email address of Admin@ournewsonline.com & Support@ournewsonline.com as an acceptable sender. This will enable you to continue to retrieve your password and receive notifications. Back to Top   On the order page, what does “site title” mean? On the Order Page “site title” stands for the YOURNAME part of your URL. Because it is going to be your URL it can only be letters, numbers and hyphens. Once you order your site, you will be able to change the site name that shows on your website to have other characters in it such as an apostrophe, but your URL site title cannot have these characters. Back to Top   How long is a FREE site FREE? FREE sites are FREE for forever. FREE sites do however have a 10 image/audio/video file and 10 MB limitation. Back to Top   Using a website for Multiple Kids We are perfect for multiple kids. You have the ability to choose your site name (i.e. Jones Family or Emily & Ryan Jones, etc) and the ability to add multiple folders. Many of our customers make folders labeled with each child’s name or make folders by month. Some customers have multiple sites, to link their sites together; they have added the web address of each site to the Resource section. If you have multiple children, this is a great way to have a site for each child but connect the sites together for visitors. To add a link to Resources, log onto your site “Administration” and choose “Change Resource Links”. Fill out the website address, name and comment then click “add link”. Back to Top   Our Calendar How many months show for upcoming events? Two months will show in the upcoming events area i.e. the month the calendar is on plus the month preceding it. Back to Top   About Calendar The calendar feature allows you post event for your visitors to see. It even allows you to post details to these events. This feature is great to use for recording milestones like “Johnny’s First Tooth” or for information on how to get to your house for a birthday party or for whatever events you want to share! Back to Top   How do I view the details of an event To view the details of an event, first click on “Our Calendar”, then click on the “Popup Details”. Another window will open with the details of the event. If there is no “popup details”, then no details have been provided. Back to Top   The popup message won’t show. What should I do? You may have your popup blocker enabled. You may need to “temporarily allow popups”. Back to Top   Delete a Calendar Event To delete a Calendar event, log onto your site “Administration” and choose “Manage Calendar”. Scroll down to the “Events for Month Section”. Go to the event you would like to delete and click “REMOVE”. It will not ask you twice, so be sure to click on the correct event. Back to Top   Add Calendar Event To add a Calendar event, log onto your site “Administration” and choose “Manage Calendar”. Fill in the Event Name, if the event occurs annually check the box, if not, skip it. Use the down arrows to pick the date of the event. If there is more information you want to include, like directions or a story, add it to the “Additional Event Details” section. When you are done, click on “Save This Event”. Back to Top   How do I make an event show annually (i.e. birthdays, anniversaries, etc)? To make an event show every year, log onto your site “Administration” and choose “Manage Calendar”. Fill in the Event Name and check the “occurs annually” box. Use the down arrows to pick the upcoming date of the event. If there is more information you want to include, like directions or a story, add it to the “Additional Event Details” section. When you are done, click on “Save This Event”. Back to Top   View Calendar To view the Calendar, click on the “Our Calendar” on the left hand side of your home page. Back to Top   View Future Calendar Events To view future calendar events, click on the “Our Calendar” on the left hand side of your home page. Then click on the next month on the top right of the calendar. Back to Top   View Previous Calendar Events To view future calendar events, click on the “Our Calendar” on the left hand side of your home page. Then click on the previous month on the top left of the calendar. Back to Top   What shows for upcoming events? Upcoming events will show the month the calendar is on plus the month preceding it. Back to Top   Our Contact List About Contact List The Contact List is a place to store your personal contacts to send email and text messaging notifications to. When a visitor signs up to be on your Contact List, you will be sent an email notification. The contacts in your address book are kept completely confidential and only accessible through your site Administration. Back to Top   View Your Contact List To view your Contact List log onto your site “Administration” and choose “Show Contact List”. Back to Top   Add to your Contact List To add people to your mailing list, stay on your main URL, then click on JOIN CONTACT LIST. Fill out the information for each person you want to add & click register. If you are planning to send text messages, you’ll need to have everyone register individually, as our system asks for contacts to agree to “that my service provider may charge additional fees to receive text messages” and it also sends a message to their cell phone to verify their cell phone number that they enter in to complete the process of joining your contact list. Back to Top   Delete email addresses from your Contact List To delete email address from your Contact List, log onto your site “Administration” and choose “Show Contact List”. Scroll to the email you would like to delete and click “delete”. Back to Top   How do visitors add their email address to my Contact List? Visitors can add their email address to your Contact List by going to your home page and clicking on “Contact List” on the left hand side of the screen, filling out the information boxes and then clicking on “Add to Contact List”. You will receive an email notification of all additions to your Contact List. Back to Top   Notification of added email addresses to Contact List When a visitors signs up to be on your Contact List, you will receive an email notification. Back to Top   Send Email To send an email log onto your site “Administration” and choose “Send Messages to Contacts”. Type your subject and message in the boxes and click “Send Messages”. Your email will be automatically sent to the members of your Contact List. Back to Top   Send Email To send an email log onto your site “Administration” and choose “Send Messages to Contacts”. Type your subject and message in the boxes and click “Send Messages”. Your email will be automatically sent to the members of your Contact List. Back to Top   Some of my friends and family didn’t receive my email? What should I do? Some junk/SPAM email filters will filter out the auto generated Emails. Have your friends and family check their junk/SPAM email box to see if they received the email. If the email gets filtered the “this is not junk/SPAM” box should be checked. We recommend having your friends and family add messages@ournewsonline.com to their address book to help with delivery to their inboxes. Back to Top   Send Text Message To send a text message log onto your site “Administration” and choose “Send Message to Contacts”. Type your subject and message in the “OPTIONAL Text Message Version” box and click “send messages”. Your text message will be automatically sent to the members of your Contact List. Back to Top   How do visitors add their cell phone number to my text message list? First they need to visit your site and click on the “Join Contact List". Have them fill out their information and click “REGISTER”. Required fields are First Name, Last Name & email. If a visitor is entering their cell phone number they must check the “I understand that that my service provider may charge additional fees to receive text messages.” And wait for a validation code to be sent to their cell phone to complete their registration. Back to Top   If someone has joined my contact list with only their email address and now wants to add their cell phone number, how can do this? You will need to delete them from your current contact list and they will need to re-join as when adding a cell phone number and validation code is sent to the cell phone and required to complete the registration process. Back to Top   I want to send a text message from my site announcing the birth of my baby, how do I do this? To send a text message to announce the birth of your baby log onto your site “Administration” and choose “Send Message to Contacts”. Type your subject and message in the “OPTIONAL Text Message Version” box and click “send messages”. Your text message will be automatically sent to the members of your Contact List. Back to Top   Should I add my friends and family to my contact list or should they enter themselves? We recommend that you have your friends and family add themselves to your contact list, especially if you are planning on sending text messages from your website. When a visitor is registering their cell phone number they must check the “I understand that that my service provider may charge additional fees to receive text messages.” and wait for a validation code to be sent to their cell phone to complete their registration. Back to Top   Adding an email address to your contact list We recommend that you have your friends and family add themselves to your contact list, especially if you are planning on sending text messages from your website. But, if you would prefer to add email addresses yourself, click on the “Join Contact List". Fill out the information and click “REGISTER”. Required fields are First Name, Last Name & email. To enter a cell phone number the owner of the cell phone must check the “I understand that that my service provider may charge additional fees to receive text messages.” and wait for a validation code to be sent to their cell phone to complete their registration. Back to Top   My family or friend’s cell phone provider isn’t listed, can they still receive text messages? Unfortunately, no. But please email support@ournewsonline.com the cell phone company and we will research adding that provider. Back to Top   Our Messages How do I post a Message? To add a posting to the message board, go to your home page and click on “Message Board” on the left hand side of the screen, then click on “Post Message”. Fill in your name & write your message, when complete, click “Post It”. Remember to click only once on “post it” or your message might be posted twice. Back to Top   How do I delete a Message? To choose a delete a message posting, log onto your site “Administration” and choose “Edit Message Board Messages”. Scroll to the message you want to delete and click on “Delete”. Back to Top   How long will a Message stay on my Main Page? A posting on the Message Board will stay on your main page for 2 weeks, and then will only be viewable under the Message Board section. Back to Top   Our Movies/Audio Delete/Remove Movies/Audio To delete or remove Movies/Audio clip, log onto your site “Administration” and choose “Manage Movies/Audio”. Scroll to the Movies/Audio clip you would like delete or remove. When you get to the Movies/Audio you would like to delete or remove, click on “delete”. Back to Top   Adding Movies/Audio Caption Once your Movies/Audio is uploaded, you will be prompted to add a caption. Captions are limited to 50 characters. Back to Top   I’m trying to view a video on a website and am being asked to download some software, why is it asking me to download software? Your computer probably does not have the necessary software or software version to view the video/audio file type. It is up to you if you want to download the prompted software or research a different compatible software. Back to Top   Movies/Audio File Formats We accept movie/audio clips in the following formats: AVI, WMV, MOV, MPG and MPEG. Back to Top   Add Movies/Audio To add Movies/Audio clips, log onto your site “Administration” and choose “Upload Movies/Audio”. Use the “browse” button to select the Movies/Audio clip you want to upload. Once found, click “click to upload”. It will state, “Uploading” while the Movies/Audio clip is uploading. Once uploaded, you will be prompted to add a caption (no more than 50 characters). Back to Top   Problems Uploading Movies/Audio Your Movies/Audio clips are saved to your website when you upload them to your website. The upload time depends on the size of your file and your Internet Connection. When using DSL or Cable modems, uploading your Movies/Audio clips should take only a couple minutes. We recommend optimizing your Movies/Audio clips (directions below) to decrease the upload time of your Movies/Audio clip and make it viewable quicker for visitors to your site. A good physical size of a video is 300-500k so after compression and cutting out extra stuff it should be about that size. If you continue to have issues with uploading or are experiencing long uploading periods, please contact our Support Center at support@ournewsonline.com. Back to Top   Optimizing Your Movies/Audio Windows XP offers Movies/Audio editing software “Microsoft Movie Maker”. It’s fun and easy to use. You can download Microsoft Movie Maker for free if you have Windows XP at the following link; http://www.microsoft.com/windowsxp/downloads/updates/moviemaker2.mspx and follow the simple instructions. Or, if your digital camera is capable of capturing Movies/Audio, it may come with software to edit and optimize it. Back to Top   Why did my site let me upload a video to put me over my space available? Our websites are set up to allow you to upload any file while you are below your limit, regardless of size, allowing you to actually exceed your storage limit. Other websites will not allow you to upload that last file if it exceeds your limit, therefore not allowing you to actually use all of the space you have purchased. The only downside to the way we do it is if you are close to your limit when you upload a large file (such as a 15MB movie), you need to delete enough files to make up for how far you went over your limit. Back to Top   My 7 MB video is taking forever to upload, why is this? First off, 7 MB is a huge file and you have to remember the length of time it is taking you to upload is probably the length of time it will take your visitors to view it. Secondly, a major factor in your upload time is your internet connection. If you have a dial-up connection, your connection will most likely time out with a file this large, preventing you from uploading your video. This has nothing to do your website, it is an issue with your carrier. When sharing videos of your baby, try to keep them less than a minute long, anything longer will greatly add to file size, upload and view time. Lesson One keep the video as short as possible and Lesson Two is optimization/compression. Optimization/Compression is a way for the video to shrink so it takes up less space. Choose a compression that not only makes the video the smallest size but will work on everyone's computer. A good physical size of a video is 300-500k so after compression and cutting out extra stuff it should be about that size. Back to Top   Our News How do I choose a font? To choose a font for your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text where you want the font change, or put your cursor to where you want the font changed. Then, click on the down arrow where it says “FONT” and scroll to the font you would like and click on it. Back to Top   How long does a Our News posting stay on my Main Page? Our News postings will show on the main page for two weeks and then will only be viewable under the Our News section. Back to Top   How do I choose a font size? To choose a font size for your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text where you want the font size change, or put your cursor to where you want the font size changed. Then, click on the down arrow where it says “FONT” and scroll to the font size you would like and click on it. Back to Top   What shows as Our News on Main Page? The last Our News message you posted will show on the Main Page. Back to Top   Add Our News To add Our News, log onto your site “Administration” and choose “Add News”. Choose the date and add your message. When complete click on “Save News”. Back to Top   Edit Our News To edit Our News, log onto your site “Administration” and choose “Edit News”. Scroll to the message you would like to edit, click “Edit”, make your changes and click “Update News” at the bottom of your news posting. Back to Top   Delete Our News To delete Our News, log onto your site “Administration” and choose “Edit News”. Scroll to the message you would like to delete and click “Delete”. Back to Top   View Our News To view Our News, go to your home page and click on “Our News” on the left hand side of the screen or to view the most recent news post if posted in the last two weeks, choose “Main Page”. Back to Top   How do I choose the date? To choose the date for your Our News, log onto your site “Administration” and choose “Add News”. Go to the “News Date” area and use the down arrows to pick the date. Then type your message can click “Save News” Back to Top   How do I edit the date? To edit the date for your Our News posting, log onto your site “Administration” and choose “Edit News”. Go to the “News Date” area and use the down arrows to pick the date. When complete, click “Update News” Back to Top   How do I bold a word? To bold your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text where you want to bold, or put your cursor to where you want the bold text to start. Then, click on the box with a B on it (first box). Back to Top   How do I italic a word? To italic your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text where you want to italic, or put your cursor to where you want the italic text to start. Then, click on the box with an "I" on it (second box). Back to Top   How do I underline a word? To underline your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text where you want to underline, or put your cursor to where you want the underline text to start. Then, click on the box with a U on it (third box). Back to Top   How do I right justify a paragraph? To right justify your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text where you want to right justify, or put your cursor to where you want the right justification to start. Then, click on the box with the lines right justified on it (fourth box). Back to Top   How do I center a paragraph? To center justify your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the texts where you want to center justify, or put your cursor to where you want the center justification to start. Then, click on the box with the lines center justified on it (fifth box). Back to Top   How do I left justify a paragraph? To left justify your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text where you want to left justify, or put your cursor to where you want the left justification to start. Then, click on the box with the lines left justified on it (sixth box). Back to Top   How do I number my sentences? To number your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text that you want numbered, or put your cursor to where you want the numbering to start. Then, click on the box with numbers on it (seventh box). Back to Top   How do I bullet point my sentences? To bullet your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text that you want bulleted, or put your cursor to where you want the bulleting to start. Then click on the box with bullets on it (eighth box). Back to Top   How do I indent a paragraph? To indent your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text that you want indented, or put your cursor to where you want the indenting to start. Then click on the box with and arrow pointing right (ninth box). Back to Top   How do I un-indent a paragraph? To un-indent your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text that you want un-indented, or put your cursor to where you want the un-indenting to start. Then click on the box with and arrow pointing left (tenth box). Back to Top   How do I undo? If you have would like to undo a deletion, typing, or edit while writing your Our News Posting, click on the box with the circular arrow pointing left (eleventh box). Back to Top   How do I redo? If you have would like to redo a deletion, typing or edit in while writing your Our News Posting, click on the box with the circular arrow pointing right (twelfth box). Back to Top   How do I change the color of the font? To change the font color of your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text that you want a different font color, or put your cursor to where you want the new color to start. Then click on the box with the Red Letter “A” (thirteenth box), choose the color you want by clicking on its box. Back to Top   About Our News The Our News section acts like a journal that you can use to record special moments, significant events, milestones, adventures in parenting, personal thoughts, etc. Back to Top   How do I change the color of my text background? To change the background color of your Our News posting, log onto your site “Administration” and choose “Add News”. Highlight the text where you want a background color, or put your cursor to where you want the new background color to start. Then click on the box with the pen and yellow line (fourteenth box), choose the color you want by clicking on its box. Back to Top   How do I post a line to separate paragraphs? To post a solid line to separate your Our News posting paragraphs, log onto your site “Administration” and choose “Add News”. At the end of your paragraph, click on the box with a line in the middle of it (fifteenth box). Back to Top   When I hit enter in the text box it skips a line. How can I make it not skip a line? To keep a line from being skipped, hit the SHIFT key & the ENTER key at the same time. Back to Top   How can I put a picture in with the body of my message? First you must upload the picture to your “Our Photos”. Once uploaded, click on your “Our Photos”, locate the photo you want to insert in your NEWS posting, right click on it and select “copy”. Then, log onto your site “Administration”, and type your NEWS posting as usual. Place your cursor where you want the photo to be, right click and select “paste”. When you’re done typing your message, click “Post News”. Back to Top   How can I post my ticker in with my News? Once you have a created a ticker (From a company such as Lilypie.com and TickerCentral.com), right click on the image of your ticker and select “copy”. Then, log onto your site “Administration”, and type your NEWS posting as usual. Place your cursor where you want the ticker to be, right click and select “paste”. When you’re done typing your message, click “Post News”. Back to Top   Our Photos Picture File Formats We accept image files in the following formats: JPG, JPEG and GIF Back to Top   Add Pictures To add pictures, log onto your site “Administration” and choose “Upload Pictures”. Use the “browse” button to select the picture you want to upload. Once found, click “click to upload”. It will state, “Uploading” while the picture is uploading. Once uploaded, your picture will show and you can add a caption (no more than 105 characters). You may also choose a picture folder by using the down arrow. Click “save” when finished. Back to Top   Adding Picture Captions Once your picture is uploaded, you will be prompted to add a caption. Captions are limited to 105 characters. Back to Top   Optimizing Your Pictures We recommend optimizing your photos. Optimizing your images allows you to manage your site’s space, by making the pictures smaller. This allows you to put more pictures on your website. The typical photo not optimized is around 500 KB, when optimized the size is around 50 KB. You can see how this would greatly increase the number of pictures you can put on your website. To access the *FREE* Picture Optimizing Software visit our "support" page and follow the directions for downloading and optimizing your photos. Back to Top   Putting Pictures in Folders To put a picture in a folder, log onto your site “Administration” and choose “Manage Pictures”. Click on the photo album your picture is in (if you uploaded a picture and didn’t pick a folder, it will be in the folder “Most Recent Pictures”). Scroll to the picture you would like to put in a folder (you may have to click on “more pictures” depending on when the picture was uploaded). When you get to the picture you would like in a folder, use the down arrow to select a folder, and then click on “Move to Folder”. Back to Top   What pictures go in the Most Recent Picture Folder? The “Most Recent Picture” folder shows your pictures in the order they were uploaded. All your uploaded pictures will show in this folder and whichever folder you designate them to be in, although your pictures are only counted once towards the usage of space. Back to Top   Choosing Picture for Main Page To choose a picture for the main page, log onto your site “Administration” and choose “Manage Pictures”. Select the photo album your picture is in (if you uploaded a picture and didn’t pick a folder, it will be in the folder “Most Recent Pictures”). Scroll to the picture you would like to have on the main page (you may have to click on “more pictures” depending on when the picture was uploaded). When you get to the picture you would like shown on the main page, click on “Show on Main Page”. Back to Top   Add/Delete Picture Folders Log onto "Administration" and choose "Manage Picture Folders". To add a folder scroll to bottom, type the name you would like for the folder in the box and click “Add Folder”. To delete a folder, scroll to the folder you would like to delete and hit “Delete”. Note: When folders are deleted, images are moved to RECENT IMAGES folder, they are NOT deleted. Back to Top   Why did my site let me upload a picture/video to put me over my space available? Our websites are set up to allow you to upload any file while you are below your limit, regardless of size, allowing you to actually exceed your storage limit. Other websites will not allow you to upload that last file if it exceeds your limit, therefore not allowing you to actually use all of the space you have purchased. The only downside to the way we do it is if you are close to your limit when you upload a large file (such as a 15MB movie), you need to delete enough files to make up for how far you went over your limit. Back to Top   How can I save a picture from my website to my computer? To save a picture that is on your website to your computer, right click on the picture and select “Save Picture As”. Back to Top   I uploaded a picture to the website and it looks grainy/ digitized… what should I do? Our software forces pictures to have a width of 400 pixels. If your resolution is different than 400 pixels, this could cause distortion to the picture i.e. graininess or digitized look. To keep your pictures from needing to be stretched save your pictures with at least 400 pixels width. Back to Top   How can I make a picture on my website my background on my computer? To make a picture on your website the background on your computer, right click on the picture and select “Set as Background”. Back to Top   Delete/Remove Pictures To delete or remove pictures, log onto your site “Administration” and choose “Manage Pictures”. Select the photo album your picture is in (if you uploaded a picture and didn’t pick a folder, it will be in the folder “Most Recent Pictures”)., then scroll to the picture you would like delete or remove (you may have to click on “more pictures” depending on when the picture was uploaded). When you get to the picture you would like to delete or remove, click on “delete image”. Back to Top   Problems Uploading Pictures Your pictures are saved to your website when you upload them to your website. The upload time depends on the size of your file and your Internet Connection. When using DSL or Cable modems, uploading your pictures should take only minutes. We recommend optimizing your photos (directions below) to decrease the upload time of your picture and make it viewable quicker for visitors to your site. If you continue to have issues with uploading or are experiencing long uploading periods, please contact our Support Center at support@ournewsonline.com Back to Top   Our Resources About Resources Site Resources has a list of websites links that customers and staff have found useful. You are also able to add your own “favorite” websites to this list. Back to Top   Add Link to Resources To add a link to Resources, log onto your site “Administration” and choose “Change Resource Links”. Fill out the website address, name and description, then click “add link”. Back to Top   Delete Link from Resources To delete a Resources link, log onto your site “Administration” and choose “Change Resource Links”. Scroll to the link you want to delete and click “Delete”. Back to Top   Using Resources to connect multiple websites Some customers have multiple sites, to link their sites together, they have added the web address of each site to the Resource section. If you have multiple children, this is a great way to have a site for each child but connect the sites together for visitors. To add a link to Resources, log onto your site “Administration” and choose “Change Resource Links”. Fill out the website address, name and description then click “add link”. Back to Top   Show the default Resource Links Resource Links default to showing on all our sites. If you have chosen for them not to show but would now like them to show, log onto your site “Administration” and choose “Change Resource Links”. Click on the link to show default resource links. Back to Top   Remove default Resource Links If you have purchased one of Premium Packages (Basic, Silver, or Gold) you have the ability to not show the default Resource Links. To do this, log onto your site “Administration” and choose “Change Resource Links”. Click on the link for removing the default list. Back to Top   Linking to your Baby Registry or Wish Lists You can easily link your website to your Baby Registry or Wish Lists by adding your Registry/Wish list URL to your Resources Section. To add a link to Resources, log onto your site “Administration” and choose “Change Resource Links”. Go to your Registry or Wish List website and copy the URL from the address bar, for example, "http://www.registry.com?name=yourname". Paste the address in the “website address” box and fill in the “Name” & “Description” box, then click “add link”. Back to Top   OurBabyNews.com Message Board How do I update my profile? Go to the our home page and click on the “message board” tab. Then click on “profile” in the top right corner. Enter your User Name & Password then click “submit”. Your information will appear on the screen, when you have completed your edits, click “submit”. Back to Top   How do I post a new topic? Go to our home page and click on the “message board” tab. Scroll to the message forum you want to post a topic in and click on it. Click on “post new topic”. Fill in your user name, password and topic you would like to post, when complete click “post new topic”. Back to Top   How do I post a message response to a topic? Go to our home page and click on the “message board” tab. Scroll to the message form that has the topic you want to respond to and click on the topic. Click on “post reply”. Fill in your user name, password and topic you would like to post, when complete click “post new topic”. Back to Top   What are the Message Forums? The Message Forums are a place for parents, grandparents, and users to share their stories and ask questions of other parents, grandparents, and users. There is even a forum to ask questions of the Support Center. Back to Top   How do I access the Message Forums? Go to our home page and click on the “message board” tab. Back to Top   How do I create a profile? Go to our home page and click on the “message board” tab. Then click on “register” in the top right corner. Fill in your information and click “submit”. Back to Top   Recall Warnings About Recall Warnings We understands that you want to keep your family safe and we want to help. We post up-to-date recall warnings on the bottom of our family & baby websites' administration page. Back to Top   View Recall Warning To view the most recent “Recall Warning”, log onto your site “Administration” and scroll to the bottom of the page. Back to Top   View Recall Details To view the most recent “Recall Warning” details, log onto your site “Administration”, scroll to the bottom of the page and click “View Recall Details”. Back to Top   View Recent Recalls To view a list of recent recall warnings, log onto your site “Administration”, scroll to the bottom of the page and click “View Recent Recalls”. Back to Top   Site Themes Choosing pre-designed themes To choose a pre-designed theme, log onto your site “Administration” and choose “Change Website Graphics and Colors”. Use the down arrow next to “Show Theme” to select a theme. Once selected click "Show Theme". Your theme will be updated automatically, you made need to refresh your screen. Back to Top   Creating your own theme To choose to create your own theme, log onto your site “Administration” and choose “Change Website Graphics and colors”. Click on the "click here" in the "Please select your website theme below or click here to create your own". Use the “browse” button to select the photo, clipart or image (.gif or .jpeg only) you want to show in the top left corner. Click “upload image”. Your image should show when upload, if it doesn’t go to “view” on your toolbar and select “refresh”. Next select your colors from the color square (i.e. click on “menu area” and then click on a color). Once your colors are selected, click “Save My Colors”. Your changes should now be showing on the main page, if they aren’t, go to “view” on your toolbar and select “refresh”. You will then be re-directed to the "Basic Website Options" screen, where you can choose your site font, turn on/off your site visitor counter etc. When your updates are complete, click "save settings" Back to Top   When I upload a clipart/picture to customize my site theme it appears stretched or digitized, why is this? How can I prevent this? The software is set up to adjust the size of your image to fit the window in the side of your site. This is so that you can upload a regular sized image without having to shrink it down. The problem is that the image you were uploading was smaller than the standard clipart size so it is stretching your image; giving it a pixilated appearance. To prevent this in the future, try to get images that are at least the size of the theme image area on your site. Back to Top   Choosing a Font for your site To choose a font for your site, log onto your site “Administration” and choose “Basic Website Options”. Use the down arrow next to “site font” to select the font you would like for your site. Click on the “Save Settings” button to save your changes. Back to Top   I’ve customized my theme, but I only want to change the colors, how do I do this? To change only the colors on your customized theme, log onto your site “Administration” and choose “Change Website Graphics and Colors”. Click on the "click here" in the sentence "Please select your website theme below or click here to create your own." Then click on the "click here" in the sentence “Click here to just change your website colors”. Next select your colors from the color square (i.e. click on “menu area” and then click on a color). Once your colors are selected, click “Save My Colors”. Your changes should now be showing on the main page, if they aren’t, go to “view” on your toolbar and select “refresh”. You will then be re-directed to the "Basic Website Options" screen, where you can choose your site font, turn on/off your site visitor counter etc. When your updates are complete, click "save settings" Back to Top   I want to use the one of your clip art, but would like to change the colors of the them, how do I do this? To change only the colors of the theme, first choose a pre-designed theme by logging onto your site “Administration” and choose “Change Website Graphics and Colors”. Use the down arrow next to “Show Theme” to select a theme. Once picked click "show theme". Your theme will be updated automatically, you made need to refresh your screen. Click on the "click here" in the sentence "Please select your website theme below or click here to create your own." Then click on the "click here" in the sentence “Click here to just change your website colors”. Next select your colors from the color square (i.e. click on “menu area” and then click on a color). Once your colors are selected, click “Save My Colors”. Your changes should now be showing on the main page, if they aren’t, go to “view” on your toolbar and select “refresh”. You will then be re-directed to the "Basic Website Options" screen, where you can choose your site font, turn on/off your site visitor counter etc. When your updates are complete, click "save settings" Back to Top   Support / Troubleshooting Error Messages You may encounter a page stating that an unknown error has occurred or that your session has expired. If this happens, try refreshing your screen and/or logging out and then logging back in. If you continue to get this error message, send an email to Customer Support at support@ournewsonline.com. Customer support will ensure that your issue is resolved. Back to Top   My screen keeps flashing when I move my cursor? What is causing this? And how do I make it stop flashing? You most likely have selected an animated clipart and need to activate your X-controls. In an effort to keep your computer safe, many browsers (like Internet Explorer) make you manually activate your X-controls. To activate your X-controls, right click on your clipart and click “CLICK TO ACTIVATE AND USE THIS CONTROL”. This should remove the flashing you experience when moving your cursor. If this doesn’t correct your problem, please email support@ournewsonline.com. Back to Top   My bookmarked/favorite page isn’t working, what should I do? First try refreshing your browser (for Internet Explorer customers, click on View, and click on Refresh). Occasionally while performing enhancements and site upgrades may do some remapping of our sites. This may cause a particular page on your site (i.e. Our Photos) to have a new URL. If refreshing does not bring up your site, try typing in your site home page URL. If you have tried these things and your site will not come up, please email Customer Support (support@ournewsonline.com). Back to Top   The wording on my website has gotten larger and the boxes aren’t lining up. What should I do? Most likely, you have changed the setting of your Internet Browser. To correct this if you have Internet Explorer, click on VIEW on the top of your tool bar, then TEXT SIZE, then pick any size MEDIUM or smaller. If you have tried this and your site is still distorted, please email Customer Support (support@ournewsonline.com). Back to Top   Why is there a box when I password protect my website? The “About Us” section shows when your site is Password Protected to allow you to leave contact information for visitors to your site whom may have forgotten your password. For example, if someone forgets the password to your site and they email support, we are not able to provide this information to them and advise them to contact the site owner. If a blank box is showing, it is because you have not filled in your “About Us” section. Back to Top   Getting Help Our support team is ready to respond to your requests, and we are committed to responding to you within 1 business day. Whether you have a question about how to do something or if you are getting an error, we are here to help. Our friendly staff is very responsive to customer issues. Our support team can be reached at support@ournewsonline.com. Back to Top   I’ve sent an email to the help desk and have received no response. What should I do? It is our policy to respond to support box questions within 1 business day. If you have not heard from us within 1 business day, please email us again or post a message on our Message Board. Some SPAM/junk email filters will filter emails you are meant to recieve. Please check your SPAM/junk email box to see if you received an email from messages@ournewsonline.com. If you do not see the email, please email the support box again and/or post your question on our home page Message Board (tab above). We recommend adding support@ournewsonline.com and admin@ournewsonline.com to your address book to reduce the chance of our email to you being filtered. Back to Top   Site Tips Gif vs JPEG If you are posting images on the web you will almost NEVER go wrong selecting JPEG, period. JPEG works with image quality pictures much better than GIF and will produce a higher quality image for the size. Gif is mostly used in icons/hand drawn graphics and performs poorly in high color situations such as photos. Photos We recommend optimizing your photos. Optimizing your images allows you to manage your site’s space, by making the pictures smaller. This allows you to put more pictures on your website. The typical photo not optimized is around 500 KB, when optimized the size is around 50 KB. You can see how this would greatly increase the number of picture you can put on your website. To access the *FREE* Picture Optimizing Software click on the "Support" tab and follow the directions for downloading and optimizing your photos. After that upload to your website and you’re done! Videos When sharing videos of your baby, try to keep them less than a minute long, anything longer will greatly add to file size, upload and view time. Lesson One keep the video as short as possible and Lesson Two is optimization/compression. Optimization/Compression is a way for the video to shrink so it takes up less space. Choose a compression that not only makes the video the smallest size but will work on everyone's computer. A good physical size of a video is 300-500k so after compression and cutting out extra stuff it should be about that size. Windows XP offers Movies/Audio editing software “Microsoft Movie Maker”. It’s fun and easy to use. You can download Microsoft Movie Maker for free if you have Windows XP at the following link; http://www.microsoft.com/windowsxp/downloads/updates/moviemaker2.mspx and follow the simple instructions. Or, if your digital camera is capable of capturing Movies/Audio, it may come with software to edit and optimize it. After that upload to your website and you’re done! Back to Top   Visitors What is the email address that emails/text messages will come from? Should I add this to my email contacts? Messages from our websites will come from messages@ournewsonline.com. We recommend adding messages@ournewsonline.com to your address book to help with delivery to your inbox. Back to Top   I joined a contact list and now want to be removed, what should I do? Please email the site owner to remove you from their contact list. If they will not remove you, please email support@ournewsonline.com. Back to Top   The site I want to visit is password protected, how do I get the password? You will have to contact the site owner for the password. It is our policy not to give out our client's passwords. If you email the support box requesting the password, we will forward it to the site owner so they can get in touch with you. Back to Top   I have questions about how to navigate the site, who do I contact? If you are visitor with a question and do not see the answer to your question in our Help Center, you may email our Support Team (support@ournewsonline.com). We will then contact the owner of the site for permission to help you. Once permission is received, we will gladly assist you. Back to Top   My cell phone provider isn’t listed as an option. Can I still receive text messages? Unfortunately, no. But please email support@ournewsonline.com and we will research adding your provider. Back to Top   How do I add myself to the contact list? To add yourself to a site’s Contact List. Click on “Join Contact List” (left hand side). Fill out your information and click “REGISTER”. Required fields are First Name, Last Name & email. If entering your cell phone number you must check the “I understand that that my service provider may charge additional fees to receive text messages.” and wait for a validation code to be sent to your cell phone to complete the registration process. Back to Top   Emails from my family/friend’s website keep going to my junk/spam filter, what should I do? Some junk/SPAM email will filter out emails you want to receive. Try checking your junk/SPAM email box to see if you received the email. If the email got filtered, please check the “this is not junk/SPAM” box. We also recommend adding messages@ournewsonline.com to your address book to help with delivery to your inbox. Back to Top   I didn’t receive the validation code to my cell phone when joining the contact list, what should I do? If you have waited 10 minutes and have not received your text message verification, please contact the site owner to verify you have entered all your information correctly. If your information is incorrect, please have them delete you and register yourself again. If your information is correct, please email support@ournewsonline.com so we can manually validate your cell phone number. Back to Top     Home     Terms of Service     Privacy     Advertising     About Us     Affiliate Program     Link Exchange     Help Center Copyright © 2001-2010      OurNewsOnline.com      An OurBabyNews.com, LLC Website - All Rights Reserved